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Case Study: Faribault Woolen Mill

Building Ecommerce Success
Through Paid Search

Client Overview

The Faribault Woolen Mill endures as one of the last vertical woolen mills in America.

Here, fifth generation craftspeople take raw wool and create blankets, throws, scarves and accessories of remarkable comfort and quality. Irreplaceable century-old machinery stands side by side with modern technology in their “new” mill, which was built in 1892.

Faribault Woolen Mill (FWM) came to Rank Crankers looking to improve an ailing paid search channel. We were tasked with auditing the existing paid search account and growing the channel.

Services:

  • Paid Media

Client Segments:

  • Ecommerce
  • Retail
  • Soft Goods

Project Goal

Uncover new revenue opportunities while maintaining a 220% return on ad spend (ROAS) goal

Challenges

When we took over the campaign we quickly realized there were two major issues.

The first was 93% of active keywords in the account had not received a single impression in the past 12 months. The inherited account build was over-thought, to its own detriment. The second was ecommerce tracking was not working. For added complexity, there was also a site redesign in the works. We needed to develop a solution that was mindful of the long-term changes to the site, but also solve our immediate need to fill gaps in data.

Opportunities

  • FWM gave us freedom to manage the account as we proposed with the caveat of hitting a 220% return on ad spend goal.
  • Strip an overly complex account down to its core elements and rebuild it around efficient keywords.

Our Approach

  • We re-structured the account to more closely group sets of related keywords.
  • We rewrote ad copy to align more closely with search intent.
  • We focused on conversion rate optimizations to deliver the highest return on investment.
  • We created an environment to effectively test various optimization hypotheses

Results & Insights

Conversions and revenue increased every month from April through December.

Paid Search Performance Graph

Return on ad spend (ROAS) reached 280%

This amount exceeded the original goal (220%) by 27%. The conversion rate for paid search was 92% better than conversion rate for organic traffic.

Percentage Charts

Promotional ad copy had a lift in conversion rate over standard ad copy.

Conversion Rate Graph

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